The ideal pretzel, as served in Germany, has a dark brown, crispy, salty crust, and inside a soft dough. It has a plump "body", and thin, crispy (not dry) crossed "arms." The pretzel is traditionally made from white (wheat) flour, malt, salt, yeast, and water.
I ordered online and when I got there at the pick-up time ,my pretzels were not made. Very disappointing experience. Not the first issue either.